Welcome to Rainbow Circus, where imagination knows no bounds! Please review these Terms and Conditions carefully before utilising our services.

BOOKING PROCEDURE

Booking Deposit and Payment

To secure your preferred time and date, Rainbow Circus requires a deposit. This deposit is crucial as we operate on a first-come, first-served basis, securing your event amidst our busy schedule. The deposit amounts to 50% of the total cost of services required for your event.

Booking Confirmation

Once Rainbow Circus accepts your deposit, your event's time and date are officially reserved. You will promptly receive a confirmation email acknowledging the reservation, ensuring peace of mind and clarity regarding your booking.

Final Outstanding Payment

The remaining balance must be settled no later than 5 days before the scheduled event date. We emphasize the importance of full payment before the event to guarantee the seamless delivery of our services at your event, ensuring an unforgettable experience for you and your guests.

CANCELLATIONS

7 Days or More Notice

If a cancellation is made by the client 7 days or more before the scheduled event, a cancellation fee of 25% of the total event cost will be applied, unless we can find another booking to fill your time slot, in which case we will offer a full refund.

Less Than 7 days Notice

Cancellations made with less than 7 days' notice will result in a cancellation fee of 50% of the total event cost.

Less Than 48 Hours Notice

Cancellations made by the client with less than 48 hours' notice will require the client to pay the full event cost.

If Rainbow Circus cancels on the client, all payments received will be refunded in full within 10 business days. Alternatively if Rainbow Circus cancels on the client- if the client prefers, the deposit can be applied towards a future event.

Rain or Shine Policy

We uphold a steadfast "Rain or Shine" commitment. We highly recommend securing an indoor backup venue ahead of time to ensure your event proceeds seamlessly in case of inclement weather. Unfortunately, we are unable to reserve alternative dates, commonly referred to as "rain dates" for events, as this may hinder our ability to accommodate other bookings.

Rescheduling Policy

Rescheduling is subject to the availability of our event staff, equipment, and resources on the requested date. While we will make every effort to accommodate your preferred rescheduled date and time, availability may be limited during peak seasons.

At Rainbow Circus we understand that unexpected circumstances may arise, leading to event cancellations. However, our cancellation fee policy reflects the commitment and dedication we invest in preparing for each event. When a booking is made, resources are allocated, schedules are arranged, and our talented team of professionals dedicates time and effort to ensure your event is a success.

A cancellation fee helps offset the costs incurred and ensures that our livelihoods, as well as the livelihoods of our staff, are protected. Your understanding and cooperation in adhering to our cancellation policy allow us to continue providing top-notch services and memorable experiences for all our clients.

OPTIMAL ARTIST BOOKING

For optimal enjoyment and participation of all children attending your event, we kindly request that you book artists according to the number of children specified in our packages. This ensures that each child has the opportunity to fully engage with our services.

PARKING FEES
Clients may be charged a parking fee for parties and events held in the Wellington Central Business District (CBD). This fee covers the cost of parking facilities used by our staff and performers. The specific amount will be communicated in advance and included in the final invoice.

OVERTIME & ADDITIONAL HOURS

Please be aware that our artists may have prior commitments or scheduled events following yours. If our artists are requested to stay additional hours beyond the agreed-upon time, payment for these extra hours will be due in full at the end of the event.

FACE PAINTING, GLITTER & TEMPORARY TATTOOS

Gem clusters and unicorn horns are designed to stay on during normal wear although more energetic activities such as bouncy castle use may cause the cluster or horn to come loose. The artist will carry extra glue to reattach if needed during the event.

Artists may not paint a person who is exhibiting signs of illness nor may the artist paint a person who has a wound or open skin.

The artist's supplies may not be handled by guests of the event. If a guest misuses the artist's supplies, the client may be asked to replace the supplies.

All paints and glitters used are FDA approved and are cosmetic grade supplies. As with any products, a small portion of people may develop a sensitivity to an ingredient in the supplies. Persons who believe they may have a sensitivity to any of our products may request a patch test 30 minutes prior to receiving services.

Artists will use reasonable care but are not responsible for damage to clothing or property. If clothing comes into contact with our paints, treat with a stain remover and wash in cold water, as hot water may set in stains.

Airbrush, Glitter and Temporary tattoos will be applied to the body only. No face tattoos or Moko will be applied.

FACE/BODY PAINT& TEMPORARY TATTOO REMOVAL

To remove face paints from skin, apply a mild soap directly to the skin adding a very small amount of water. Work into a lather so that all the paint has become grey/brown. Once the paint has been saturated, rinse with clear, lukewarm water.

To remove airbrush tattoos before they fade, use an oil-based cleanser such as baby or coconut oil.

OUR CARE GUIDELINES

To protect you and your children, Rainbow Circus has put the following care guidelines in place:

We will only paint those who show no symptoms of illness.
We will sanitize our hands between each customer.
We sanitize our kits before and after every event, including all of our tools.
We use one sponge per child. Once our sponges have touched your skin, they will be set aside to be sanitized at home.
Once our brushes have touched your skin, they will be washed in a sanitizing solution to thoroughly clean them before they touch the skin of another customer.
We do not come to work if we have any signs or symptoms of illness.

OUTDOOR EVENTS

We require a shelter to shield our team and equipment from the elements—be it rain, wind, or sun—enabling us to effectively carry out our operations. In the event that an indoor location is unavailable, we will need the following provisions:

A sturdy gazebo securely anchored, with three enclosed sides, or an alternative shelter structure offering comparable protection.
3 square meters per booked artist to ensure ample workspace and accommodation for the attending public.

PLEASE CLICK HERE TO SEE OUR 'PUBLIC EVENT REQUIREMENTS' PDF

PUBLIC EVENTS

We require at least 3 square meters per booked artist to ensure ample workspace and accommodation for the attending public.
We require a designated area where the public can line up for our services without causing any obstruction
We kindly request designated parking accommodations for our scheduled artists in close proximity to the setup area, given the substantial equipment our artists often need to transport.
Please ensure a helper is available to assist with closing our line at the conclusion of the event. Coordinate with artists 30 minutes before the scheduled finish time to facilitate smooth communication with the public and ensure timely conclusion of services.
We often request your assistance in providing trestle tables and chairs for our artists to use. While some of our artists come equipped with their own, we will inform you well in advance regarding any specific requirements.
Rainbow Circus may use a line manager or assistant at their discretion at the event. A line manager is mostly responsible for assisting guests with choosing their designs and informing guests about our services. An assistant may be responsible for additional face painting or entertainment to help provide the best service possible art your event.

CIRCUS & PERFORMANCE ACTIVITIES

If circus or performance performers have been booked, the client is expected to provide a clean and dry green room area for artists to change and take allocated breaks.

If a circus workshop option has been booked, the client will need to provide a dry flat area for the workshop space to take place, either inside or outside, weather permitting.

CUSTOMER CONDUCT

We reserve the right to refuse service to anyone displaying inappropriate behavior or violating our terms. Rainbow Circus Ltd is not responsible for the behaviors of guests at the client's event. Children must be supervised by an adult. The artist may deny services to persons who are aggressive, under the influence of drugs and/or alcohol, or otherwise disruptive to the ambiance of the surrounding area.

VENUE APPROVAL

It is the client's responsibility to ensure that all activities booked through Rainbow Circus, including but not limited to face painting, balloon twisting, and other entertainment services, are permitted at the chosen venue. Rainbow Circus is not liable for any issues that may arise if the venue disallows any activities. We recommend confirming with the venue in advance to avoid any disruptions or cancellations.

SAFETY
The safety of children is our top priority. Our entertainers are trained professionals, and all equipment and materials used are safe and age-appropriate. However, parents or guardians are responsible for ensuring the safety of their children during our services.

ARTIST BREAKS

Artists will be free to take toilet and water breaks as required and may take a food break during a longer booking.

PHOTOS

Photos taken at the event may be used by us for promotional services, on our website, or social media unless otherwise arranged. All care possible is taken to seek verbal permission from a parent or caregiver before taking photos of customers at events.

INTELLECTUAL PROPERTY

All content, including but not limited to, logos, graphics, and designs, are the property of Rainbow Circus Ltd and may not be used without permission.

CHANGES TO TERMS & CONDITIONS

Rainbow Circus Ltd reserves the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

ACCEPTANCE OF THE TERMS & CONDITIONS

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Rainbow Circus Ltd for your entertainment!